Dozens of Complaints
Consumer Affairs Victoria (CAV) has received dozens of complaints regarding Spencer Porter and MyTinyHomeKit’s failure to supply Tiny Homes valued between $18,000 and $80,000 that were paid for in advance.
Spencer Porter has signed a strict enforceable undertaking with CAV and is currently still being investigated.
We are in contact with over 150 consumers have been caught up, with payments totalling over $6 million.
Complaints About Spencer Porter and MyTinyHomeKit
Consumer Affairs Victoria (CAV) has received dozens of complaints about Spencer Porter and his company MyTinyHomeKit Pty Ltd. The complaints centre around the same allegations, that Spencer Porter actively sold Tiny Houses ranging from $18,000 to $80,000 and failed to supply the homes.
CAV reported that customers of the business have repeatedly contacted the agency to complain that Spencer Porter and MyTinyHomeKit failed to deliver their purchase and that they were not granted a refund.
Customers have branded Spencer Porter and his companies MyTinyHomeKit, G’day Steel and Property Magician a scam.
We are in direct contact with over 150 people who paid for homes they never received. For many this was a devastating blow both financially and in terms of mental health. A Facebook group named “Property Magicians My Tiny Home Kit and Gday Steel Victims” has been set up to help those affected.
Spencer Porter’s Failure to Supply Goods
MyTinyHomeKit Pty Ltd and its director Spencer Porter have agreed with CAV to make changes to its business practices, following numerous complaints to Consumer Affairs Victoria.
My Tiny Home Kit is an online retailer that designs, manufactures and supplies tiny home kits via its website mytinyhomekit.com.
Consumers who have contacted CAV have complained that the business has:
- Accepted payment, but failed to supply kit homes within a reasonable time, or at all
- Only supplied incomplete kits, and
- Failed to provide refunds.
MyTinyHomeKit Enforceable Undertaking
Following an investigation by Consumer Affairs Victoria, MyTinyHomeKit director Spencer Porter, 24, of Clyde North (who is the sole shareholder of the business), has entered an enforceable undertaking — a legally binding written agreement through which a business commits to amend certain business practices.
Spencer Porter has agreed to:
- Not offer to supply or accept payment for kits that the company can’t deliver within an agreed time period or a reasonable time
- Create and maintain a dedicated email account for refund requests and feedback; and
- Implement an internal complaints management system to record and respond to complaints.
Porter made the undertaking personally, on behalf of the company.
Under the Australian Consumer Law, companies must supply goods within a specified time or, if no time is specified, within a reasonable time. My Tiny Home Kit trades under the company name MYTINYHOMEKIT Pty Ltd (ACN 663 997 448).
